Comments on: Q&A: Call or Don’t Call Scenario

By: Thuse

Thuse — Sat, 28 May 2016 18:47:46 +0000

A) Yes we call the family and tell them the client went to the hospital.

B) We would try to find a phone number for the person’s family to let them know. If we can’t find a number, we would tell a neighbour and housing office.

C) Yes I’d leave a message. Tell family the client went to the hospital (name) because he was not feeling well. Please go there.

D) I’d do everything the same.

By: Ngozi Iwuoha

Ngozi Iwuoha — Tue, 24 May 2016 00:46:42 +0000

a) Notify the family because the family’s information is available and the care manager
b) Notify the care manager
c) Message should be left with name of staff and company, stating briefly the incident as well as the hospital the client was taken to.
d) I guess the procedure should be the same whether Richview, Care Centre, or Widdicombe

By: Yulian

Yulian — Tue, 17 May 2016 16:55:30 +0000

a) Yes.
b) I would report to my supervisor first.
c) Yes. I would leave a message asking the family to contact my supervisor without mentioning details. But before doing that, I need to make sure my supervisor (or the designated people in the office) have details about the happening.
d) No. I will act the same to keep the same procedure/standard of the service.

By: Karleen

Karleen — Wed, 11 May 2016 20:18:22 +0000

Answer is yes for both
call speak to family
if no answer leave voicemail
notify care manager person/phone
fill out fall injury report

By: Angela

Angela — Wed, 13 Apr 2016 23:24:21 +0000

A&B – Yes, the family should be contacted.

C. Yes, the message that should be left is:
– The name of the person that’s calling and the company they’re calling from.
– Try leaving as much detail as possible of what happened to the client.
– The hospital that the client was taken to and the time

D. The procedure should be the same for Richview, Care Centre, and Widdicombe.