Comments on: Q&A: Client holiday request

By: Thuse

Thuse — Thu, 02 Jun 2016 21:35:51 +0000

Request the client if they want their bath some other day or ask them if they need bath or not on that particular day.
for second scenario i would ask the client and let him know about weather condition on that particular day, also let the manager know about the situation so can arrange for their scheduled walk.

By: Ngozi Iwuoha

Ngozi Iwuoha — Tue, 24 May 2016 01:20:25 +0000

I will let the client know that we don’t give shower on holiday but I’ll let the PSW that gives him or her shower know that the client called about shower so that they can arrange to get the shower another day.
I will check my schedule and if there is time I will go and walk the client. Otherwise, I will let him or her know that the walk will be for another day.

By: Yulian

Yulian — Mon, 14 Mar 2016 02:24:50 +0000

1. For the missed bath:
Since I carry the pager, I am responsible for the immediate response. First, I would ask the client if today is the scheduled bath day. If the answer is yes, I would find out if they still want the bath even if it is late, who the regular staff are that give the bath, and the usual bath time. Then, I would contact the staff and explain what happened. Depending on whether the staff are available or not, I would call back the client and let them know the reason behind the decision. Meanwhile, I would fill in if time permits assuming the regular staff are unable to go. Finally, I would record it in the documentation file accordingly.
2. For the unscheduled walk:
It depends on the staff’s time availability and risk assessment of the walk. If I have time and I know there is no safety concern for this client, I would let the client know the walk is not on schedule for the stat holiday, but I could give the walk because I happen to have some time available. Since the walk is unscheduled, I would report it to the supervisor separately after recording it in the documention file.

By: Nadia

Nadia — Wed, 09 Mar 2016 21:26:57 +0000

The above Scenario #1 if there is time available I will give the bath or I will ask which day they will prefer to have the bath if there is no time available on my schedule or will ask which staff is the usually assist with their bathing so I will be able to communicate it with staff or I can also let the scheduler be aware so it will be given another available time. Next I find will leave a note Indicating what the client request.

In the second scenario, my approach would be, I will have a discussion with client since it’s not on schedule and ask what time him/ her and what days would they prefer to go for a walk. Also indicate that I will let management or my supervisor be aware of it so it can be communicated with scheduleder or give the client the contact information for management so him/her can communicate with directly management. As a staff of Richview Residence’s I will leave a not indicating the client’s name and service that the client is requesting.

By: Evadne

Evadne — Wed, 09 Mar 2016 00:44:26 +0000

I would inform the client that today is a holiday and we don’t give shower.Tell the client that he/she worker will give the bath on the next shower schedule. The worker should inform the client that on holiday they don’t get a shower.

If there is time on my schedule i would give the walk, if not i would tell the client that he/she are not on the schedule for a walk for today.