Comments on: Q&A: Shopping and running errands for a client

By: Thuse

Thuse — Thu, 02 Jun 2016 22:10:44 +0000

i would kindly let the client know that we are not allowed to do any kind of shopping.
i would request the client to ask the supervisor or i can ask on behalf of the client.

By: Nadia

Nadia — Wed, 27 Jan 2016 19:45:16 +0000

In all of the given scenario I would tell the Client in a polite manner that I would like to Assist them but its against our policy and would recommend them to speak with their or our Care Managers.

By: Cecilia Bravo

Cecilia Bravo — Tue, 26 Jan 2016 13:11:41 +0000

A) I would love to help you but this request is against our policy. I will suggest to speak to our Care Manager. B) Same situation we are not allowed to take any money but I will mentioned it to Lisa or one of the Care Manager regarding your money for the laundry C) I would love to assist you but this is against our policy. However you can talk to our Care Manager.

By: Faith

Faith — Mon, 25 Jan 2016 17:08:17 +0000

1) Tell client we are not allowed to collect or handle personal things such as jewellery or money. She can call and speak to the Care Manager and document the conversation in the log book.

2) In the case of question number 2 and 3, tell your client you are
going to speak with your Care Manager.

3) Call your Care Manager and talk to her before you do anything then document it .

By: RCCSC Editor

RCCSC Editor — Tue, 19 Jan 2016 20:30:34 +0000

Thank you for your responses.

A ) Question: A client asks you to take a piece of jewelry over to Richview Square for repair on your way home.

Response: “You would love to help but Richview policy does not allow this task. Perhaps a friend or relative could help you”.

Reason: There are several liability issues with this task as RCCS would be responsible if the jewelry was lost, damaged, etc. The client could accuse you of stealing the piece as there would be no proof of the client’s request. There is also a liability issue if you should become injured on the walk over to the plaza as it is not a designated workplace.

B) Question: A client asks you to take $20 to load onto their laundry card. What do you say and do?

Response: “You would love to help but Richview policy does not allow this task. Perhaps a friend or relative could help you”. If the client is able to go downstairs to load the card with you, it would be acceptable to help.

Reason: RCCS policy states the handling of cash is not acceptable. The client could accuse you of stealing their money as she may forget she gave you the funds for the laundry. Sometimes, even having proof like a receipt may not help with their comprehension. Please work with the CSM to develop a plan on keeping consistent funds on the card.

C) Question: A client gives you $20 and asks you to pick up groceries (bread and soup) the next time you visit. What do you say and do?

Response: “You would love to help but Richview policy does not allow us to handle money. Perhaps a friend or relative could help you. Alternatively, please speak with my CSM to see how we can help you”.

Working together with the CSM, this policy is not set in stone depending upon the request. At Richview, if the cost is nominal like $2 and the item and a receipt is produced, it is occasionally permissible. The CSM should know you are doing tasks like this.

At Widdicombe, there is no dining room so the client is encouraged to work with the CSM for alternative solutions. The client could be set up on grocery gateway and the good food box.

Purchasing items on your own time is not permitted. Please speak with the CSMs or Lisa if in doubt of any scenario / policy.

By: Sandra

Sandra — Mon, 18 Jan 2016 02:51:12 +0000

Answers for A,B and C is to inform client that we are not allow to do personal errand for our client, however clients can speak with our care service manager who is more than willing to assist in finding a solution to most their needs.

By: Rosalyn Francois

Rosalyn Francois — Sun, 17 Jan 2016 18:44:51 +0000

A) I would tell the client very nicely no because if it gets lost I would have to replace it.

B) First off in order to put money on the laundry card, you would have to use a credit card, and we are not allowed to use a client’s credit card.

C) We are not allowed to take money from the clients for any reason, so I would very nicely tell my client ask her friend or family member to do so, I would also mention it to my care manager.

By: Iris

Iris — Fri, 15 Jan 2016 15:38:12 +0000

A- The answer will be no in a polite way. Although, it depend how cognitive the client is to give diferent response also let Case Manager so the family will be aware of the client needs

B- Explain ti the client that we are not allowed to take money for any purpose. Try to help in any way by letting the family or friend that the person needs the money in the card for us to do the service.

C- I will love to help but we are not allowed to do it. Let the family and case manager know.

By: Shirma

Shirma — Thu, 14 Jan 2016 20:03:23 +0000

a) no
b) no sometimes the think they give you an amount of money they forget the amount of money they give you.
c) yes and no depends on the client.

By: Ngozi Iwuoha

Ngozi Iwuoha — Thu, 14 Jan 2016 04:11:54 +0000

A) I would say “No” in a polite way and tell the client that I would have loved to assist with her request but can’t because it’s against the company’s policy.
B) Same response as “A”
C) Same response as “A”